Reading a busy shop floor.
100+
customers helped a day
+15%
repeat purchases over three months
+17%
impulse sales from merchandising
problem
A high-intensity retail floor: 100+ customers a day who each needed the right product, and 100+ SKUs that had to sell themselves.
what I did
- Gave consultative, personalised product recommendations on the floor.
- Maintained visual merchandising across 100+ SKUs.
+15% repeat purchases
Over three months, alongside a 17% lift in impulse sales.
skills used customer insightconsultative sellingvisual merchandising
